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FAQ about Club Poker Apps

The answers to the most frequent questions about mobile poker club apps, rakeback, agents liability and other concerns.

Club poker apps have been attracting more and more players over the years. The main reasons are the abundance of amateurs, more flexible conditions compared to Euro rooms, and a wide selection of formats and disciplines.

However, to an unprepared individual, club poker can seem complex primarily from an organizational standpoint upon first encounter. To help you understand the situation better, Pokeroff.com has compiled answers to the most frequently asked questions by our clients about club poker apps.

#1 What are the differences between clubs, unions (alliances), and agents?

A union, alliance, or Union is a grouping of clubs playing in one pool. When a union announces a promotion, it only applies to clubs that are part of it.

Clubs are closed communities of players where entry rules, rakeback, and chip conversion rates are determined by the organizers. They can be part of a union on the app’s platform or operate independently. When a club announces a promotion, it only applies within that club for its players.

An agent is an intermediary between the club and the player, facilitating their interaction. An agent helps the player join a club, conduct transactions with them, and address organizational issues within their authority. Bonuses offered by the agent—for example, Pokeroff provides additional rakeback—are available only to their players in the club, not to all club members.

#2 Why do players have to do everything through agents in clubs?

When a player joins a club, they don’t have direct access to managing their account. All exchange processes—deposit, withdrawal, transfer between accounts within one club or different clubs—are carried out by an authorized agent by agreement with the club owners, who helped you join the club.

The club owners (organizers) themselves do not interact with the players directly. Most of the time, players cannot even contact them directly— all management aspects of the player’s participation in club activities are handled by the agent.

Can agents influence the policies and decisions of clubs/unions?

Agents can hardly influence the internal processes of clubs or unions since they are a third party, solely playing an intermediary role between the player and the club. The maximum an agent can do is request additional limits based on player requests, as well as clarify information about the club or the client’s account within it.

Dispute with the club—who to contact for resolution?

If questions arise regarding the club, the player should ask their agent to clarify them through available channels. The agent will do everything in their power to address your situation and return assets if you haven’t violated any rules.

#3 Do clubs charge transaction fees for players?

The clubs themselves do not charge any commission from players, as they do not conduct transactions with them directly—it is handled by the agent.

Agents, on the other hand, may charge a commission for performing certain procedures or using specific payment systems. Conditions vary widely between agents—for example, as of April 2024, Pokeroff does not charge commissions for most methods of depositing and withdrawing funds.

Also, don’t forget that the payment system you choose may itself charge fees for transactions and currency conversion. For example, depositing with cryptocurrencies requires paying a miner’s fee (for network transfer load) or an exchange fee if you use an exchange account. And e-wallets like Skrill and NETELLER may charge a fee for depositing funds into them depending on the service terms.

#4 What guarantees exist for the safety of funds for app players?

The unions and clubs themselves do not offer players any guarantees since they do not interact with them directly. All guarantee obligations regarding player assets are borne by the agent. And they vary between agents.

For example, Pokeroff guarantees not only the safety of deposits but also the safety of winnings. However, there is an exception— the guarantee ceases to apply if a player is found to be violating the club’s rules.

Typically, standard unfair gaming methods constitute a violation—multi-accounting at one table or in one tournament, team play, bumhunting, soft play, chip dumping, the use of bots or any assistive software (RTA), playing from a new account after a ban on the old account for violations, and so on.

Sometimes clubs may have specific odd rules. For example, not allowing recently created accounts or requiring your nickname to be readable and understandable in a certain language.

You can find a complete list of general rules on the official website of a specific application, and additional rules specific to the club from your agent.

Important! Clubs adhere to the general rules of the applications— a situation where an app prohibits something but it’s allowed in the club is not possible. If a club offers something like this, it’s better not to join it.

#5 Can a club deduct chips from a player’s account without notifying the player and agent?

The club itself can deduct funds from a player’s account if they have violated the rules and received punishment in the form of fund confiscation.

Other deductions are handled by the agent— they may, with the club’s agreement, deduct chips without notifying the player in cases where the chip exchange rates for currencies or the type of currency used in the club or union change.

#6 Can I play in multiple clubs of the same union through one account in the app?

Most unions in all club poker applications prohibit players from joining another club of the same union from an account that has ever been in any of its clubs or is currently in one. This means that it is not possible to play in multiple clubs of the same union from one account.

For example, if you once played in club N of union M and then abandoned it. Club N excluded your account due to inactivity—this is a normal practice for clubs. Your chips, which were on the club account, are then transferred to the agent’s back office and stored there—you can request them at any time. If you decide to return to union M, you cannot join its clubs from the same account—you will have to create a new one. However, you can transfer chips from the old account to the new one through the agent without loss.

To find out if a specific union allows playing in its clubs from one account, you can ask the agent.

#7 I can’t join tables or tournaments in the club—what’s happening?

This can happen for various reasons, not necessarily related directly to the player’s actions, such as:

  • The club is undergoing technical maintenance.
  • The club or union is on pause—usually indicating they are dealing with organizational issues.
  • The club has reached its player limit.
  • Your account has been banned or frozen for checking for violations of club or app rules.

In all these cases, you need to contact your agent for additional information on the situation.

#8 Why did the poker club freeze my account?

A player’s account in a club app is frozen when the club suspects the player of dishonest play or violating rules. In other words, the player is suspected of some form of misconduct.

Freezing doesn’t always lead to a ban and fund confiscation but can restrict your access to playing in the club and transactions with it for several days.

After completing the investigation, the club usually informs the agent, who then informs the player about the situation.

#9 Can the percentage of my rakeback in the club change?

Rakeback in club poker applications is usually fixed at a certain percentage, paid weekly or monthly depending on the agent’s rules. For example, Pokeroff pays it out weekly.

The size of the rakeback may change if the agreements between the agent and the club change. In such a case, the agent will notify you of the upcoming changes.

Some agents also offer additional rakeback— in this case, your total rakeback amount will vary depending on the bonus you receive from the agent. For example, Pokeroff offers additional rakeback in its clubs up to 5%, depending on how much rake you pay per month.

#10 Why does the agent refuse to withdraw funds from the club upon request?

In the case of Pokeroff’s game, in the first month after a new player joins, the agent cannot process cashouts from clubs at any time upon request— they first need to receive a player activity report from the club. Reports are received weekly, and withdrawals are made after receiving and confirming that the player has not violated any rules.

The exception is if a newcomer requests to withdraw an amount equal to or less than the deposit— then the withdrawal can be made without a report if there are no signs of violation by the player.

This procedure is in place to prevent fraudulent activity by those who join the club for a short time to make quick profits and leave.

After the first month of cooperation, the player can request and receive cashouts from clubs at any time, taking into account the specifics of the transaction method.

Note that the agent may not withdraw your funds, regardless of the duration of cooperation, if:

  1. Your account is frozen and under investigation.
  2. Your account is banned with confiscation.
  3. The club, union, or the entire app is undergoing technical maintenance.
  4. The agent’s service itself is undergoing technical maintenance.

No other reasons for refusal to cash out from the agent are possible.

#11 What is a VIP card in a club poker application?

A VIP card is a paid service in the application that provides access to specific promotions and bonuses, as well as additional functionality.

For example, on PokerBROS and Suprema Poker, VIP cardholders receive extra time for the time bank, an extended set of emojis and table themes, a bonus for points on the app’s internal leaderboard, and similar perks, depending on their level.

And the PPPoker card provides the ability to see All-in Equity, more rewards for logging into the app, extra time for the time bank, and so on.

Important! A VIP card is issued for one account—if you play through one agent with 10 accounts and want to enjoy VIP card benefits on each, you’ll have to buy 10 cards. Also, if you need to stop playing in the club and switch to another with a new account, the money for the previously purchased VIP card is not refunded.

How to purchase a VIP card in the application

Depending on the rules of the specific application, you can buy a VIP card with the app’s internal currency (not club chips!) or real money through the store.

If the application allows purchases with its internal currency, the agent can buy the card for you— for example, Pokeroff arranges them this way in PPPoker, PokerBROS, Suprema Poker.

If the application only allows purchases directly with money— like ClubGG— then the agent cannot buy the card for you.